Every Realtie customer gets our step-by-step Handbook and help from our team, whichever plan you chose. Send us a request any time, day or night. It comes straight to our support inbox, and we follow it until it’s resolved.
What’s included
Every customer
Realtie Handbook
Step-by-step guides with screenshots: installing Realtie, activating your licence, connecting your DDF® feed, importing and showing your listings.
Most questions are answered here in minutes.
Plugin plan
Bug reports
Found a bug or something isn’t working? Send us a request with the details. We look into every report, fix plugin bugs for all customers, and email you when we have an answer or a fix.
Plugin + Support plan
Priority help
Priority help from a person in Canada, with a reply by the next business day.
We help you set up your DDF® feed step by step, map fields and fix theme conflicts.
How support works
- Send a requestUse the form below. It fills in your account, plan and website, and gives your request a ticket number.
- We look into itYou get a copy by email right away. Reply to that email any time to add details or screenshots.
- We reply and resolve itWe answer by email and track your ticket until it’s fixed. You can see its status in My Account → Support.
Send a support request
All support requests go through this form, so nothing gets lost and every request gets a ticket number. You need to be logged in to your Realtie account.
Log in to send a support request
The form fills in your account, plan and website for you, so we can help faster.
Can’t log in? Email support@realtie.ca.
Tips for a faster answer
- The website address where the problem happens
- What you expected to happen, and what happened instead
- Any error message, copied exactly
- A screenshot, if you can
Several websites or a brokerage?
Email support@realtie.ca and we’ll send you a quote.